At raya12, your privacy and data security are not merely a legal obligation — they are a genuine priority we uphold at all times. This page transparently explains how we manage your personal information from the moment you register through every transaction you make.
The concrete measures we take to protect your personal information
All communications between your device and raya12 servers are encrypted using 256-bit TLS/SSL protocol — the same encryption standard used by international banks. Data sent and received cannot be read by unauthorized parties.
Member financial information — including bank account details and e-wallet data — is stored separately from account profile data using a multi-layered database segmentation system. Even internal raya12 staff do not have full access to all member financial data at once.
Raya12 never sells, rents, or trades your personal data to third parties for commercial purposes. The data you provide is used solely to deliver better service to you — not as a business commodity.
As a raya12 member, you have the full right to request deletion of your personal data from our systems at any time. Deletion requests will be processed within 30 business days, unless data retention obligations under applicable regulations apply.
Raya12's security systems undergo regular audits and penetration testing by independent cybersecurity teams. Any vulnerabilities discovered are immediately addressed and resolved before they can be exploited, ensuring member data remains consistently protected.
Raya12 supports two-factor authentication (2FA) for all member accounts as an added security layer. With 2FA enabled, your account stays secure even if your password is compromised — because access still requires a second verification from your device.
Raya12 collects various types of information from members in order to provide optimal, secure, and regulation-compliant services. The information we collect falls into three main categories:
Information you provide directly:
Automatically collected information:
Data collection transparency: We only collect information that is strictly necessary to operate raya12 services safely and effectively. There is no excessive data collection or gathering of information irrelevant to the services we provide.
Every piece of information we collect is used for specific, legitimate, and proportionate purposes. raya12 uses your data for the following:
Never for third-party advertising: raya12 does not use your personal data to display ads from other platforms or brands, and does not share your gaming behavior data with any advertising network.
The processing of personal data by raya12 is based on valid legal grounds. We identify at least one applicable legal basis for every data processing activity we carry out:
| Legal Basis | Usage Examples at raya12 |
|---|---|
| Contract Performance | Processing transactions, managing accounts, processing winning withdrawals |
| Legal Obligation | KYC verification, AML reporting, transaction record retention in accordance with regulations |
| Legitimate Interests | Fraud detection, platform security, and service quality improvement |
| Agreement | Sending promotional emails, optional personalization of the gaming experience |
Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Raya12 is committed to never selling your personal data to anyone. However, to deliver complete services and meet legal obligations, there are limited situations where we may need to share certain information:
No data sharing for advertising: raya12 does not work with data brokers, advertising platforms, or third-party marketing networks when it comes to sharing member personal data for external promotional purposes.
Raya12 uses cookies and similar tracking technologies to enhance your gaming experience and ensure the platform runs smoothly. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings or the privacy settings within your account. Disabling certain cookies may affect some platform features.
Raya12 applies comprehensive technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction:
Security incident reporting: In the event of a significant security incident affecting your data, raya12 is committed to notifying affected members within 72 hours of becoming aware of the incident, in line with international data breach notification standards.
Raya12 retains your data for as long as necessary to fulfill the purposes of collection and applicable legal obligations. Our general retention policy is as follows:
Once the retention period ends, data will be permanently deleted or anonymized so it can no longer be linked to your identity.
As a raya12 member, you have a range of rights you can exercise at any time regarding your personal data. Here are those rights and how to use them:
Requesting a copy of the personal data we hold about you, including how that data is used.
Requesting correction of inaccurate or incomplete data held in our systems.
Requesting deletion of your personal data, subject to applicable legal retention obligations.
Requesting restriction of your data processing under certain conditions recognized by regulation.
Receiving your data in a structured, machine-readable format for transfer to another service.
Objecting to data processing based on our legitimate interests.
To exercise any of the rights above, contact our privacy team via Live Chat or email at [email protected] with the subject line "Data Privacy Rights Request". We will respond within 30 business days of receiving your request.
As a platform operating internationally, raya12 data may be stored or processed on servers located outside Indonesia. When this occurs, we ensure that such data transfers are carried out with adequate protections in place:
Global protection commitment: Regardless of where your data is physically stored, the level of protection you receive as a raya12 member remains consistent with the standards set out in this Privacy Policy.
Raya12 services are strictly intended for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If raya12 becomes aware that personal data from individuals under the age of 18 has been collected without proper age verification, we will immediately take steps to delete that data and close the associated account in accordance with applicable child protection policies.
Parents or guardians who suspect their child has created an account on raya12 can contact our support team directly via Live Chat for immediate assistance.
Raya12 may update this Privacy Policy from time to time to reflect changes in our data processing practices, service updates, or regulatory requirements. Any changes will be communicated through:
We encourage you to review this Privacy Policy periodically. Continued use of raya12 services after changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the raya12 privacy team is ready to assist through the following channels:
For requests related to your privacy rights (access, correction, deletion, data portability), please include adequate identity verification so we can process your request securely.
Always remember: The raya12 team will never ask for your account password, PIN, or OTP via email or chat. If you receive any communication claiming to be from raya12 and requesting such sensitive information, please report it to us immediately.